Ping probe

The probe executes the command ping to the specified host by its IP-address or name.

Settings example

Field	Description
Address	IP address or hostname to ping.
Number of packets	Number of packets to send (4 by default).
Timeout in seconds	Maximum time to perform the check (30 by default).
Source IP address (interface)	Network interface name or IP address which the ping performs from.
Period	How often to perform the check (60 seconds by default).

Field

Description

Address

IP address or hostname to ping.

Number of packets

Number of packets to send (4 by default).

Timeout in seconds

Maximum time to perform the check (30 by default).

Source IP address (interface)

Network interface name or IP address which the ping performs from.

Period

How often to perform the check (60 seconds by default).

Result

After the check has been done result is displayed in the Data table:

Field

Description

packetsTransmitted

Number of transmitted packets.

packetsReceived

Number of received packets.

packetLossPercentile

Percentage of lost packets.

numberOfErrors

Number of errors.

numberOfDuplicates

Number of duplicates.

roundTripMinimal

Minimal round-trip time.

roundTripAverage

Average round-trip time.

roundTripMaximum

Maximal round-trip time.

exitCode

Exit code of the check (0 - no errors).

Command-line utility

This check is the counterpart of the terminal command ping:

ping -I 192.168.1.18 example.com

PING example.com (87.250.250.242) from 192.168.1.18 : 56(84) bytes of data.

64 bytes from example.com (87.250.250.242): icmp_seq=1 ttl=55 time=11.8 ms
64 bytes from example.com (87.250.250.242): icmp_seq=2 ttl=55 time=14.7 ms
64 bytes from example.com (87.250.250.242): icmp_seq=3 ttl=55 time=11.4 ms
64 bytes from example.com (87.250.250.242): icmp_seq=4 ttl=55 time=11.5 ms

--- example.com ping statistics ---

8 packets transmitted, 8 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 11.462/12.066/14.973/1.545 ms

Known problems and errors

Sensor error! Ping exited with error, exit code: 1

The specified address does not reply (Request timeout).

Probable reasons:

the specified address is incorrect;
the specified address is not available from the network, where the check was performed;
the specified host (server) is down;
the specified host (server) or address does not reply, because of disabled reply to ICMP-requests.

Check the correctness of the specified address.

Check the availability of the specified address, performing the command ping on the terminal, where the agent is installed.

Sensor error! Ping exited with error, exit code: 2

The specified address is not found. (No route to host)

Probable reasons:

the specified address is incorrect;
the specified address is not available from the network, where the check was performed;
the specified source address is incorrect;
the specified address contains "http://" or "https://" protocol prefix.

Check the correctness of the specified address and source address.

Check the availability of the specified address, performing the command ping on the terminal, where the agent is installed.

Do not specify protocol prefixes in the field Address.

Sensor error! The process was terminated by timeout (Ping exited with error, exit code: 143)

The check has been performing longer, then it is specified in the field Timeout.

The Timeout value must exceed the Number of packets, because it takes one second to send each packet, so there is not enough time to perform the check.

In this case reduce the Number of packets or increase Timeout.